Kori Medeiros
Paul Davis of Boston South & Rhode Island, MA
Director of Operations
What is Paul Davis Restoration?
For more than 55 years, Paul Davis Restorations Inc. has restored residential and commercial properties damaged by fire, water, mold, storms, and disasters. Paul Davis is a one-stop-shop for disaster damage and restoration and has 325 independently owned franchises in the United States and Canada. The professionals at Paul Davis are certified in emergency restoration, reconstruction, and remodeling. There are numerous interesting and well-paying positions available at the ever-growing Paul Davis corporate and franchise offices. It occurred to us that many people do not know about the fantastic careers and job paths that can be found in the restoration industry.
We’ve chosen a few of those positions and some of the best people performing in them at Paul Davis to explain their jobs. Some of the “Best Jobs You’ve Probably Never Heard of”.
Q: Kori you are Director of Operations at Paul Davis of Boston & South Rhode Island. Can you give us some bullet points of the key duties you perform?
A:
- Build and establish a strong and knowledgeable operations team.
- Establish and implement streamlined standard operating procedures to ensure proper documentation and efficient project execution.
- Review budgets and costs on projects to maximize profitability.
- Onboard top-quality Sub Contractors and Vendors.
- Work hand and hand with marketing to grow relationships with prospective clients and maintain existing clients.
- Provide elite customer service to our homeowners, clients and vendors.
Q: What’s the best thing that ever happened to you while performing your duties?
A: The Disaster Restoration Industry is an incredibly rewarding one to be a part of. Though stressful, we are genuinely making an impact on people’s lives. The second most valuable asset to an individual outside of the family is the home. When people ask me what I do, I tell them I am the “911 of houses.” All too often we can forget how personal and emotional a loss at or of a person’s home can be. I encourage all of my staff to try to provide the highest level of attention and service to every claim so each client feels they are the only client at that moment. One of the most rewarding moments in my job was when I had a client who was getting the run around by another company. She was 7 months pregnant and had a very sizeable repair to her home. Our client was referred to Paul Davis after she was at her wit’s end with her other contractor. As another first-time mother, I had empathy for this woman and I did not want her to have to bring her baby home to chaos and construction. I set the insured up with one of our Project Managers and while working with her adjuster we devised a plan that could get her into the house by the time the baby was due. I don’t think I have ever been prouder of my team when we executed that plan and we were able to complete a fairly large construction project in under 2 months. Our client was able to deliver her baby and bring her home to her newly constructed home. The gratitude she felt and the praise she had for our team is something I will never forget. We made such an impact on this woman and her family simply by following through with our commitments and executing.
Q: Do you have any hobbies?
A: When I am not helping property-owners restore their homes, I am spending time with my 2-year-old daughter and my family. We love to grill and have pool days in our backyard while entertaining friends. The last year has really taught us the value of loving where you live! I also love to travel and am extremely excited for some upcoming vacations to enjoy this year now that the world is somewhat back to normal. I also found a love for baking. I run a small business called Miss Marble where I make Luxury Chocolate Bark!
Q: Do you do any community work?
A: My husband and I run a charity called The Helping Heart. My daughter was born with a congenital heart defect and had to undergo open-heart surgery at 2 days old. My husband and I lived at Boston Children Hospital for over a month while our daughter Grace was in their amazing care. The entire experience was incredibly humbling. Our child was fortunate enough to have a condition (though serious) that did not require lifelong care that would alter her quality of life. Seeing the families from around the world watching their children fight for their lives while they worried about their own financials was heartbreaking. As a result, we founded The Helping Heart in which all proceeds go directly to families at BCH to help with day-to-day expenses such as gas, hotel stays, airline tickets so they can see their other children, food, really anything that can help lessen the burden. In just three short years we have already raised $75,000 and on the hunt to $100,000 by the end of 2021.
