You’ve experienced a disaster. Whether it’s major flooding or a minor roof leak. Significant storm damage or a leaking clothes washer. Lingering smoke and soot residue after a fire. Or unwanted, unpleasant moldy odors. For you it’s an emergency – big or small. It’s important to you. So it’s really important to us.
At Paul Davis Restoration outstanding customer service is a priority and a lasting promise. Eric Cagle, President, Paul Davis of North Dallas, Texas, explains. “Homeowners, commercial business owners, property and building managers, all rightly demand top-quality workmanship when it comes to our mitigation and restoration work. How – and how well – that work is performed is vital. And as our technicians, worksite team leaders and members focus on the ‘product’, Paul Davis people who you may never see focus on the ‘process’. The customer service process. Start to finish this capability amazes our customers.”
Calls to Paul Davis are like 911 Calls. Every call is answered after the first ring with a two-second message that confirms you’ve reached an emergency line at Paul Davis Restoration. You are prompted to press ‘one’ to speak directly with an experienced team member (not a machine). The Paul Davis team member who answers your call is cool, calm and collected. He or she knows all the right questions to ask, puts callers at ease, and gathers comprehensive information vital to respond properly to the emergency situation. Then that person confidently assures you that Paul Davis can respond—and will respond quickly.
A system that ensures outstanding service. The first team member you speak with is skilled in gathering and thoroughly conveying your situation and needs to field technicians. If you’ve ever experienced frustration with another company of having to retell your story over and over again, rest assured that isn’t the case when you reach out to Paul Davis Restoration. We secure access permission from you and advise you of who and how quickly Paul Davis team members will be onsite. This first person you speak with is fully responsible to convey a complete site situation and needs information as they promptly dispatch the uniformed team experts. Paul Davis technicians fully prepared with necessary equipment in branded vehicles arrive at your location. Technically competent team members now knowledgeable about your situation arrive able to begin performing correct mitigation and clean up services.
Quality assurance supports your insurance claims. Paul Davis Quality Assurance staff consists of experienced professionals who review estimates, centralize the writing of your claims, and provide detailed data to more efficiently manage the claims process. Filing claims, meeting insurance carrier requirements, communicating with insurance adjusters and providing the necessary supporting data and information is a hallmark of Paul Davis customer service.
When things go wrong, we do what’s right™. Emergencies often start as distress but properly handled they should and can end with delight. “When you’ve been in this business for many years helping thousands upon thousands of home and commercial property owners mitigate damage and restore property and their belongings, you come to understand something very important,” concludes Cagle. “Outstanding customer service is always truly appreciated and seldom, if ever, forgotten. Our ability to do what’s right summarizes every step we take to serve our customers.
Two numbers to save. For commercial customers: 844-215-7898. For US residential customers: 888-473-7669
