President & Chief Executive Officer
Rich Wilson began his career in franchising in 1986 with College Pro Painters. He was attending Dickinson College in Carlisle, Pennsylvania and needed a substantial amount of income to pay for tuition. Owning a painting business that operated in the summer seemed the best way to afford Rich the opportunity to stay in school. Fortunately, the business was successful and the tuition was paid.
Upon graduation in 1988, Rich accepted a position with the franchisor and eventually worked his way up to Vice President in 1993. He expanded his division into New Jersey and Eastern Pennsylvania, doubling its sales over eight years.
In 1997, Rich was recruited by AAMCO Transmissions in Philadelphia. He served in several senior positions in Franchise Sales, Operations and the Parts department. It was during this time that Rich learned many of the skills necessary to run a full time franchise organization.
Following AAMCO, Rich accepted a position with CertaPro Painters as Executive Vice President, where he focused on improving franchisee productivity and profitability. He took over day-to-day operations in 2008 and named Chief Operating Officer. In 2010 he was appointed President and CEO overseeing $313M in system wide sales in his final year at CertaPro, 2014.
In March of 2015, Rich was named President and CEO of Paul Davis Restoration, Inc.
COO, Company Owned Stores
Ross received his Bachelor’s in Business Administration from Oakland University. From a water technician to a project manager handling large losses to even owning his own restoration company, Ross has been involved with restoration for over 21 years. He currently holds IICRC certification in fire restoration and his previous certifications include WTR, ASD, Odor and Upholstery. Ross has also participated in the inaugural RIA Contents Council as Vice Chairman. Outside of work, he is an avid outdoorsman and enjoys hiking and camping. He is also a hamburger junkie and loves In and Out burgers. Ross currently lives in Oxford, MI with his wife and two daughters, ages 11 and 14.
COO (Chief Operating Officer)
Mike Hopkins is the Chief Operating Officer at Paul Davis, previously filling the roles of Executive Vice President of Operations and Regional Business Consultant. Mike brings over 27 years of success from within FirstService Brands, functioning as a franchisee, franchisor, business consultant, and coach. In 1992, he began his career as a CollegePro franchisee, becoming one of the top franchisees across the brand. Mike went on to a corporate position with CollegePro until 1997 when he launched a CertaPro Painters franchise (later operating 7 territories). His office became one of the top producing franchises, amassing many awards over its 14-year tenure. Mike was an active member within the franchise organization and was also elected as Chairman of the Franchise Owners Association. Upon selling his business, while vocationally leading in a ministry capacity, Mike operated as a consultant to the CertaPro Painters franchise network. As a result of his success coaching business owners to achieve their goals, he was recruited to join the team at Paul Davis in 2015. He operates with a passion to come alongside people to help them become all they are designed to be. Mike resides in Cleveland, Ohio with his wonderful wife of 25 years, Kristen, their five children, and one new daughter through marriage.
Laura Ferrante joined Paul Davis Restoration, Inc. as Corporate Legal Counsel in October 2012. Laura has more than 25 years’ experience in insurance and construction litigation, contract negotiation and preparation, mediation/arbitration, as well as regulatory compliance and audit oversight in highly regulated industries. Laura is AV rated by Martindale-Hubbell, the highest rating conferred for legal ability and ethical standards of conduct. Laura graduated from the University of Florida and the Florida State University College of Law and is a member of the Florida, Jacksonville and American Bar Associations.
Chief Financial Officer / CFO
Barry Floyd was named Chief Financial Officer of Paul Davis Restoration, Inc. effective February 2013. Prior to this, Barry served as Controller and Director of Franchisee Accounting for the company. Barry is a Florida certified public accountant and has been employed by PDRI since October 2000. Before Paul Davis, Barry worked for Alliance Mortgage Company (now EverBank) and Acosta Sales and Marketing as an analyst. Barry is a member of the Jacksonville Lean Consortium and Construction Financial Management Association and holds a BA in Accounting and MBA from Stetson University.
Chief Information Officer / CIO
Shawn Clark is an IT Executive with more than nineteen years experience in shaping and directing cost-effective IT operations in the healthcare, education, government, and insurance industry. After graduating from the University of Rhode Island with a double major in Economics and Communications, he moved to Florida where he lead the IT department of a 700 bed community hospital and level one trauma center for sixteen years. During this time he received his Certified Healthcare Chief Information Officer (CHCIO) certification and a Master of Business Administration degree from Florida State University. His passion for serving the most vulnerable people in the community led to the Chief Information Officer position with Paul Davis Restoration, Inc.
Edward B. Waller
Chief Brand Officer / CBO
Edward B. Waller has been Chief Brand Officer at Paul Davis Restoration, Inc. since September, 2015. Mr. Waller has more than 20 years of brand strategy, marketing and franchising expertise. He spent 23 years with CertaPro Painters as Co-Founder and founding franchise owner. He directed all brand and marketing efforts from 2004 to 2015. He is a Past Chairman of FCMC, the Franchise Consumer Marketing Conference. He has a Bachelor’s degree from the University of Waterloo.
Senior Vice President of Business Development
Brad Cowan has been with Paul Davis Restoration since July 2015 as Senior Vice President of Business Development where he oversees Paul Davis’ national business partnerships, as well as the national business development team. Prior to his time with Paul Davis, Brad spent 24 years supporting the insurance replacement industry, most recently as Corporate Vice President at Enterprise Rent A Car where he managed many business partnerships with U.S. Insurance Carriers and Collision Industry Partners. He received a BBA Management degree from West Georgia University. Brad was previously on the Executive Board of “Parents as Teachers,” a national education organization focusing on early childhood education and support programs.
VP of Training and Launch
Leslie Anderson joined Paul Davis Restoration, Inc. in 2011 as a Regional Manager focused on franchise operations. In 2016 Leslie transitioned into the role of Director of Training. Leslie has more than fifteen years’ experience in the Cleaning and Restoration industry with a large focus in Commercial restoration. Leslie holds the designation of Master Restorer and is an instructor for the Institute of Inspection, Cleaning and Restoration Certification (IICRC). Leslie is a member the Trauma Advisory Committee (TAC) that developed and wrote the ANSI/IICRC S540 Standard for Trauma & Crime Scene Cleanup.
President, Paul Davis Canada
As President of Paul Davis Canada, Bill’s goals for the Canadian network are to continue to leverage the strategic and tactical resources of the full Paul Davis organization, while focusing on franchisee sustainability and profitability, the growth of market share and the delivery of an exceptional customer experience.
Starting as Director of Franchise and Field Operations for Canada, Bill was promoted in 2015 to the role of Regional Vice President for Canadian Operations. Bill joined Paul Davis in 2011 and has been part of the FirstService Brands team since 1998. Prior to joining Paul Davis, Bill was the Manager at First Service Brands’ LDP program, where he delivered training and provided coaching on a number of leadership and management development skills across the organization. His past experience also includes successful stints as a College Pro franchisee in Mississauga, a General Manager at College Pro Painters in both Ontario and Alberta and as a startup coach for franchisees at CertaPro Painters throughout North America.
Bill and his family live in London, Ontario.
Executive Assistant to the President & CEO, Rich Wilson
Stephanie’s career with Paul Davis started in the fall of 2009. Her background prior to joining Paul Davis was in commercial real estate where she began as a brokerage assistant and worked her way up to the lead marketing role with CB Richard Ellis. Outside of her role as the Executive Assistant to Rich Wilson, Stephanie oversees the annual conference and NEC meetings. She has a deep interest in helping the community, but her number one focus is spending time with her husband and two sons.
Vice President of Marketing
Anne Lacey (A.L.) Whitaker is the Vice President of Marketing at Paul Davis and provides opportunities for great people to deliver best-in-class results. Her primary focus is on creating the vision and strategy for marketing across North America, while leading a highly effective team through leadership skills such as coaching, conflict resolution, problem solving and goal setting. The Paul Davis franchisor marketing team has 14 team members who support 350 Paul Davis offices that includes over 200 franchisee marketing professionals.
A.L. began her journey with Paul Davis in 2014, has been promoted twice, and has 15 years of marketing, communications, event management, and brand development experience. She graduated from the University of North Florida with an MBA, and earned a B.A. in Speech Communications from the University of Georgia. A.L. has traveled extensively, completed two study abroad programs, and explored more than 15 countries. Ask her about feeding milk to a baby tiger in Thailand, climbing the Great Wall, or skydiving in South Africa.