Fires are arguably the most frightening disaster that can strike a home or business, leaving victims traumatized, fearful and uncertain. Because fires are so devastating, Paul Davis fields a team of highly trained Emergency Recovery Coordinators to help customers navigate the aftermath. ERCs, many of whom have trained and worked as firefighters, police officers, or medical emergency first responders, coordinate response logistics as they compassionately help customers recover. These highly trained Paul Davis team members excel at coordinating among adjusters, insurance carriers and mitigation workers as they reassure and gently guide shocked property owners.
Several Paul Davis ERC’s recently spoke about how they help customers and why they love their jobs.
“Taking one of the worst days of a person’s life and giving hope and peace of mind that everything will be okay is truly rewarding,” says Scott Brooks, an ERC with 20 years of firefighting experience who works for Paul Davis Restoration of Northern Virginia. “As first responders, we feel the need to help in any way we can. Having the knowledge to do so makes us the best choice for this type of job.”
“Paul Davis ERCs not only understand how to protect a person’s property but also how to properly assist the people,” says Brad Grimes, ERC and Business Development Manager for Paul Davis of North Atlanta. “Most people have navigated vehicle insurance claims but it is an entirely different process with a fire loss. We provide a clear path so that owners feel knowledgeable and comfortable with the restoration process of their property.”
“Many of our ERCs are former public safety servants from the fire service, police service and emergency medical service so they bring dedication and a selflessness to people who need it more than ever,” says Dennis Ham, ERC with Paul Davis of South Atlanta. “They are highly skilled and trained for almost any emergency and bring a sense of order and confidence back to a customer. It is so important that customers can count on someone who is compassionate and has their best interest at heart.”
“Paul Davis ERCs do things the Paul Davis way: putting people first,” says Ruben Rodriguez, ERC and Business Development for Paul Davis Restoration of Tallahassee. “Having someone on scene that has experienced many fires can help a business or family navigate through the many steps needed to move forward and confidently return their lives to normal.”
Few events in life shake the stability of people and institutions like a disastrous fire at a home or business. Shock, numbness, fear, difficulty focusing and inability to make decisions or remember information – these are all very common reactions that Paul Davis ERCs see often and are trained to help overcome. When fire victims call Paul Davis, compassionate care paired with exceptional recovery logistical skills help the healing begin.
